Privacy policy

Your privacy matters to us

We take your privacy seriously and follow UK data protection law, including the GDPR (General Data Protection Regulation). This policy explains how we use and protect your personal information.

Who we are

We are Adam Plater Woodworks Ltd.
When we say “we” or “us”, that’s who we mean.
When we say “you”, we mean our customers.

We are the Data Controller, which means we decide how and why your personal data is used.

The information we collect

We may collect things like:

  • Your name and contact details (address, email, phone number).

  • Your payment details (for processing orders).

  • Order information (what you’ve bought and where it’s delivered).

How we use your information

We only use your personal data when it’s lawful and necessary, for example:

  • To process and deliver your orders.

  • To contact you about your order.

  • To handle payments and refunds.

  • To meet our legal obligations (such as tax records).

We will only use your information for the reasons we collected it, unless the law allows us to do otherwise.

Your rights

Under GDPR, you have the right to:

  • Access the information we hold about you.

  • Ask us to correct anything that’s wrong.

  • Ask us to delete your data (in certain situations).

  • Limit or object to how we use your data.

  • Receive a copy of your data in a portable format.

How we keep your information safe

We use suitable technical and organisational measures (like secure systems and limited access) to make sure your data is protected against loss, misuse, or unauthorised access.

Sharing your data

We don’t sell your personal information.

We may share it with trusted service providers (for example, payment processors or delivery companies) — but only so they can help us fulfil your order.

We remain responsible for how your data is handled.

Cookies and website use

Our website may use cookies. These are small files that help the site run smoothly and improve your experience. For details, see our Privacy Policy.

How long we keep your data

We keep your personal data only for as long as it’s needed to:

  • Provide you with Goods.

  • Comply with legal and tax obligations.

After that, we securely delete or anonymise it.

Contact us about privacy

If you have any questions or complaints about your data, please contact:
adam@adamplaterwoodworks.co.uk

If you’re not happy with our response, you also have the right to complain to the Information Commissioner’s Office (ICO).